Understanding Individual Level ERP Assimilation from a Social Network Perspective: a Multi-Case Study

Prior research on ERP assimilation has primarily focused on influential factors at the organizational level. In this study, we attempt to extend our understanding of individual level ERP assimilation from the perspective of social network theory. We designed a multi-case study to explore the relations between ERP users’ social networks and their levels of ERP assimilation based on the three dimensions of the social networks. We gathered data through interviews with 26 ERP users at different levels in five companies. Qualitative analysis was used to understand the effects of social networks and individual interactive learning. We found that user social networks play a significant role in individual level ERP assimilation through interactive learning behaviours among users. We also found five key factors that facilitate users’ assimilation of ERP knowledge: homogeneity (age, position and rank), tie content (instrumental and expressive ties), tie strength, external ties, and centrality. Our research has significant implications for managing assimilation of ERP systems and improving users’ ERP assimilation level in organizations.